Jewellery Care Instructions
Our pieces are crafted by hand and destined to live a long life if they are carefully worn and taken care of. We recommend following the below advice to ensure the longevity of your jewellery.
- When storing your jewellery, it is best to keep pieces separate in a soft cloth bag or original packaging away from other jewellery to avoid the risk of scratching.
- Remove your jewellery before physical activity and sleeping to avoid accidental damage.
- Remove your jewellery when bathing, showering and swimming, as soaps, shampoos, chlorine and saltwater may be harmful to your jewellery.
- Avoid contact with perfumes, creams, cosmetics and hairspray, as well as any other chemical or acid-based products.
- All designs are made from solid metal; however, they will scratch, mark and potentially break under significant pressure.
- Designs which include gemstones need to be inspected by a jeweller every 6 months to check the setting and avoid any potential loss of gemstones. The settings can be delicate and move when knocked or caught on something.
Cleaning
In order to maintain the shine of your jewellery, use a soft polishing cloth to wipe away any grease or marks.
It is not recommended to use any harsh jewellery cleaning solutions or polishes.
A natural patina will occur on your jewellery over time, this is part of the ageing process and adds character to your piece. If you would like your piece professionally cleaned or restored, please contact us.
Shipping & Deliveries
All orders are sent via registered Australia post.
Shipping is complimentary within Australia and takes 1-5 business days.
All customers will receive tracking details for their order once it has been shipped.
We recommend customers provide a secure delivery address, for example your place of employment. Tilda Sparrow Design is not responsible for lost or stolen parcels.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances, (e.g. strikes, floods etc).
If you are ordering from overseas, please contact us to arrange shipping.
International shipping along with foreign duties and taxes are to be paid by the customer.
Returns and Exchange
If for any reason you are not completely satisfied with your purchase we will give you 30 days to return your goods for exchange from the time you receive them.
This return policy does not apply to products which have been incorrectly sized, worn or used, damaged after delivery, or if any attempt has been made to alter the product.
All products must be returned in their original condition, in original packaging.
All return postage and insurance costs are to be paid by the customer.
We recommend that you return the product via registered post and that you pre-pay all postage. The customer assumes any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration and insurance with your postal carrier.
Tilda Sparrow Design will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Terms & Conditions
Orders
All prices are in Australian dollars and are subject to change at any time.
All jewellery is custom made to order, therefore each piece will have slight deviations from what is pictured.
Please allow up to 10 days for fabrication of collection pieces and up to 12 weeks for bespoke designs.
All orders are final once payment is received. We can not offer refunds due to change of mind.
Majority of collection pieces come oxidised to enhance details within the design. High polish silver finish (without oxidation) is available upon request.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Tilda Sparrow Design uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
